Returns & Exchanges Policy
We hope you are satisfied with your purchase on our online shop: Santicshop.com. If our products do not meet your expectations and you would like to exchange or return for some reasons, please see the following details and allow us to process your return or exchange within 20 days.
- The items purchased from santicshop.com or our Amazon store could be exchanged or returned. If you purchase from local distributors or other retailers, please contact them to solve your problem.
- Returned or exchanged items need to be in the original packaging, not worn, washed or damaged, unused, with the original label, have a purchase receipt and not affect our resale when we receive it.
- Products with quality problems can be returned and exchanged free of charge. We will refund the full amount to the original payment account within 20 days after receiving the returned goods. If you have any problems duringthe return process, please feel free to contact us service@Santicshop.com
- Due to subjective factors such as wrong size, color, and dislike of style, the return and exchange is required. In this situation, the return or exchange shipping cost is on buyer. Thank you for your understanding. And if you are not sure about your size before buying, please check our size chart or contact us service@Santicshop.com
- The return or exchange service is available within 30 days of receipt of the goods.
- Free gifts are non-returnable and non-exchangeable.